The bounce houses take about 15 to 20 minutes to set-up. The slide and obstacle courses take 30 to 60 minutes to set-up. We do have more than one customer at a time, especially on the weekends. Sometimes, the driver will deliver the bounce house up to 3 or 4 hours before the scheduled time if there is a time conflict. Customers should have someone at home with instructions on where the bounce house should be set-up at least 2 hours before the party.
The Day Before the Party
Check local weather. Call to confirm the reservation and verify that last-minute changes were entered. Many customers change their party plans, i.e time, date, location, change phone number, disconnect phone number, and forget to tell us.
Customers should to clear the bounce house path and area, i.e. move the trashcans, car, boat blocking the gate, mowing your lawn, cleaning up animal droppings, trimming the tree…etc. so that the delivery person can move the bounce house in your yard. This will reduce the set-up time immensely. The area should be relatively flat. For surfaces such as gravel, dirt, cement, rocks, notify the office, you may need to cover the set-up area. Bounce house set-up location needs to be WHEELCHAIR ACCESSIBLE.
Prepare payment, and set it aside. We take cash on delivery for home and park deliveries. Please have payment ready when the driver comes. For other forms of payment, advance notice and arrangement is required. For larger orders such as company picnics, please arrange payment with the office in advance. Check or purchase orders can be accepted in advance.
The Day of the Party
If you have only one phone line, please do not tie up the line, since drivers may need to call if they cannot find your house or other situations arise.
In the past, we have had many customers arriving at their house after their scheduled delivery time. Please be considerate of other customers and the driver, as the drivers may have other deliveries scheduled. Customers should have someone at home with instructions on where the bounce house should be set-up at least 2 hours before the party. Payment is due upon delivery, please give driver payment and waiver before they leave.